返金ポリシー
What's your return policy?
Every Karma Ace piece is made to order just for you, so we don't accept returns or exchanges for buyer's remorse, a change of mind, or an incorrectly chosen size or color. Please check our sizing charts (in each product's description) before ordering. If something is actually wrong with your order, we'll make it right — contact us at contact@karmaace.com.
Do you offer refunds or replacements?
Yes, for the following:
- Apparel, hats, bags, or stickers that arrive damaged, defective, or misprinted
- Skateboard decks whose print doesn't match the design preview shown on our site
- The wrong item was sent
- Packages lost in transit
Email us at contact@karmaace.com within 30 days of delivery with your order number and photos of the issue, and we'll send a replacement or refund.
What's not covered?
- Wrong size or color chosen at checkout
- Buyer's remorse or a change of mind
- Minor color variation caused by differences in monitor displays
- Skateboard decks that are cracked, broken, or damaged after use — skateboard decks aren't warranted against impact or riding damage
- Skateboards that have been skated, had grip tape/trucks/hardware installed, or removed from their original shrinkwrap (a print-mismatch replacement requires the deck to be unused and in its original packaging)
Can I exchange an item for a different size or color?
We don't offer direct exchanges, but if you contact us within 30 days about a qualifying issue above, we'll arrange a refund or replacement so you can reorder the right size or color.
Shipping
Return shipping costs aren't covered by us. Please don't send anything back to us or our production partners without instructions — we'll guide you through the process once you reach out.
Questions? Email us anytime at contact@karmaace.com.